Efficiency as an Act of Service: Operational Excellence and the Future of the Credit Union Movement
Article 9 of 9 | Operational Debt series.
She has been a member for eleven years.
The branch manager knows her name. The loan officer who helped her finance her first car still works there. When her father passed two years ago and his accounts needed to be settled, someone at that credit union sat with her for an hour and made sure she understood every step. That is not something a bank does. That is not something an app does..
